How does the Channel Engine integration work for brands?

You can seamlessly integrate your Channel Engine account to Orderchamp to synchronise your product catalogue and orders. This will allow you to easily upload your newest collections, make sure your product stock levels are always up-to-date, and to fulfil your orders faster. The integration includes: 

• Product catalogue synchronisation from Channel Engine to Orderchamp
• Stock synchronisation from Channel Engine to Orderchamp
• Order handling support (Orderchamp orders are pushed to Channel Engine)
  • • Orders are only pushed to Channel Engine when they are confirmed and have reached the status ‘Awaiting fulfilment’.
    • A synced order will be locked for editing in the marketplace until the order is shipped or the order is cancelled.
    • Shipments will be synced back to Orderchamp
    • Cancellations will be synced back to Orderchamp
• At this time, Fulfilment by Orderchamp (Channel Engine orders to Orderchamp) is not supported 

Settings and configuration

Setting up each channel on Channel Engine follows the same flow, once you add the channel:

1. Go through the Setup
2. Create a Product selection
3. Complete the Categorization
4. Set up the Mappings: content, offers, and carriers
5. Configure the Pricing: rules and currency conversion
6. Finish the Activation
7. Check the Listed products overview

Orderchamp does not require any settings or keys to be entered on Channel Engine's Setup page. 

How to get started:

On Channel Engine

1. Open your Orderchamp channel and go to the Setup page.
2. Copy the API key under the Channel API access section.

On Orderchamp

1. Go to Apps and integrations.
2. Locate the Channel Engine integration and click Activate.
3. Enter your Channel Engine subdomain and the Channel API key you copied previously. If your tenant's URL on Channel Engine is sustainable-suits.channelengine.net, your subdomain is sustainable-suits.

Categorization

Categorization is needed on Orderchamp, and you are required to use the lowest branch of the category tree. E.g.: if you sell coffee, do not categorize it as coffee – make sure to specify if it is coffee beans, instant coffee, coffee pods, etc.

The categorization is straightforward, and it uses attribute names in English.

Mappings

Content

Orderchamp only uses all available content when creating a new product on its platform. Updates are limited to the following attributes:

• Product title
• Product description (extracted from the parent product)
• Images (extracted from both the parent and the child products, unless it is a single product)
• Price (extracted from your feed or merchant plugin)
• Stock (extracted from your feed or merchant plugin)

It is recommended that you map as many attributes as possible. The more you map, the greater the visibility of the product on the marketplace is. This, in turn, tends to lead to a higher conversion rate.

Note that there are no Offer mappings on Orderchamp, so all attributes are listed under Content mappings.

All products (required)

• Case quantity - the number of products in the package. This is important due to Orderchamp's B2B nature.
• Images - one of the product's images. Note that the standard Channel Engine Image link and Extra image link attributes are also submitted to Orderchamp. The first image submitted is selected as the product's primary image. Most file formats are supported, and the maximum file size allowed is 10 MB.
• Made in - the country where the product was manufactured.
• Price - the product's price.
• MSRP - the manufacturer's suggested retail price.
• Product description - the product's description. The minimum number of characters is 50.
• Product title - the product's title.
• SKU - the product's internal reference number.
• Storefront - the dedicated page where the product is shown, similar to a brand page. Each product needs a storefront on Orderchamp. Storefronts can be customised in the Orderchamp back-end.

All products (optional)

• Barcode/EAN - the product's 13-digit GTIN.
• Color - the product's color.
• Inventory policy - defines whether the product should remain on sale or not when it is out of stock. The options are Stop selling and Continue selling. If left empty, the attribute defaults to Stop selling.
• Option - one of the attributes that generates variants. The others are Size, Color, Material, Scent, Other (custom). Option is the generic attribute.
• Size - the product's size.
• Tags - this attribute can be used to create simple tags that differentiate the product. E.g.: organic, sustainable, fair trade, etc.

Add your Feed URL

To make sure that all your product data is continuously up-to-date and there is never an update that is missed, it is required to also add your Json CSV URL. After doing the mapping of the products you can find it on the product selection page. 

The link in the 'Products CSV' field can be copied and pasted to your Channel Engine settings in the Orderchamp backoffice. 

Carrier

There is no carrier mapping required on Orderchamp. The information provided to Channel Engine is the information passed on to Orderchamp, without re-mappings or conversions.

Listed products

Orderchamp does not provide feedback via the API, so if you need information regarding the status of a product you need to contact Orderchamp.

FAQs

What happens if I already have products listed on Orderchamp?

If you already have products listed on Orderchamp, their system attempts to match your child products from Channel Engine with the ones on Orderchamp – based on their SKUs. If there is a match, the products are linked and added to the update flow. If there is no match, Orderchamp creates a variant of the existing product.

Why are my shipments stuck as 'Not exported yet'?

Orderchamp uses Channel Engine's Channel API, Channel Engine does not initiate the import and export of data to and from the marketplace. If your shipments are not exported and not visible in Orderchamp's back-end, something is wrong with the import of the shipment information. Please contact Orderchamp's customer service to investigate this. You can copy Channel Engine's Support team in the email, if needed.

For more questions please feel free to contact tech.support@orderchamp.com