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Non-Circumvention Policy

It is Orderchamp’s mission to provide retailers and suppliers with a secure, professional platform to collaborate.

In exchange for our services (including payement guarantees, secure transactions and client matching), we charge fees to support the ongoing maintenance and improvement of our platform as well as the shipping costs.

If a supplier takes a retailer off-platform to bypass Orderchamp’s fees, it is considered circumvention and the supplier will be suspended or permanently banned.

What is circumvention?

Some common examples of circumvention:

  • Communicating and accepting payment outside of the marketplace
  • Accepting or soliciting invoice payments outside of the marketplace
  • A retailer canceling an order to work offsite with a brand they met on the marketplace  

What are the consequences for circumvention?

If a supplier violates our Non-Circumvention Policy, they will be immediately suspended or have their account permanently closed. 

What should I do if a retailer asks me to connect off-site?

By taking a transaction off-site with a retailer, you waive all of the protections that Orderchamp provides—including secure payment and customer mediation. We will no longer be able to guarantee that you will be paid on time (or at all) and won’t be able to resolve customer disputes without access to your platform communications.

If a customer asks you to take work or payment off of Orderchamp, they may not know that they are violating our site policy. We recommend that you refer them to this help page.

If the client persists, you should contact an Orderchamp support representative.

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