Objecting a Shipping Compensation

Concerns the following channels: Marketplace

If you don’t agree with the calculated shipping compensation, you can object to the compensation by uploading a proof with the actual cost of the shipping. This option is available in the compensation information pop-up after you created the shipment. 

After the weight is set, you have chosen the 'Ship yourself' method and created the shipment with the track & trace number, the shipping compensation will be shown in your order overview.

To object to the compensation, click on the amount shown after "Shipping compensation you receive" and click on the link "I think this compensation is too low".

Now you can tell us what compensation you'd like to receive and upload an invoice (or screenshot from your carrier portal) where the actual costs and the retailer name/address is stated clearly.

Please note, we don't accept general shipping price tables or estimates as proof.