How to refund products?

If you need to process a refund for a retailer's order on Orderchamp, you can easily do so through the backoffice. Follow these simple steps to initiate the refund:

Step 1: Access the Backoffice and Locate the Order

Step 2: Find the Order Page and Click on "Refund"

1. In the backoffice, locate the "Orders" section.
2. Search for the specific order you wish to refund, using the retailer's details or order number.
3. Once you find the order, click on it to access the order details page.
4. On the top of the order details page, you'll find a "Refund" button. Click on it to proceed with the refund process.
   
   

Step 3: Adjust the Refund Amount

1. After clicking the "Refund" button, you will be redirected to another page dedicated to processing the refund.
2. On this page, you will see the order details, including the items purchased and the total amount paid by the retailer.
3. To process the refund, you will need to deduct the units you wish to refund from the order. Locate the specific items that need to be refunded and adjust their quantities accordingly. The updated order total will be displayed at the bottom of the page.
   
   

Step 4: Confirm and Validate the Refund

1. Once you have adjusted the refund amount, double-check the details to ensure accuracy.
2. If you are satisfied with the refund amount and items to be refunded, click on the "Update" button to validate the refund request.
3. After confirming the refund, Orderchamp will process the refund for the retailer within 2 open days.
   
   

Important: The suppliers themselves can refund up to 50% of the order, otherwise an admin is required. If that is the case, please contact our support team directly.