How to get compensated for an order that has a best price guarantee?
Suppliers displaying the Best Pricing Guarantee label are committed to providing their most competitive wholesale prices on Orderchamp.
How to report a pricing issue with a brand that offers the Best Pricing Guarantee?
If you've made a purchase from a brand featuring this badge and later discover that the prices are higher on Orderchamp compared to another B2B platform, we kindly request that you inform us by reporting the matter directly to our support team using the contact form.
What are the conditions for requesting compensation?
To be eligible for compensation for your purchase, several conditions must be met:
- The order must be paid for.
- The better pricing source must originate from the brand itself and not from other resellers.
- The better pricing source must involve a similar quantity of the ordered product (bulk discounts are not applicable).
- The better pricing source must include shipping and handling costs.
- The better pricing source must be accessible for us to review.
- Your order must not be more than 14 days old.
- The price on Orderchamp must be the same price as when you ordered (i.e. you cannot submit a claim if prices were lower on Orderchamp and elsewhere after you placed an order)