How to return a dropshipping order?

Return Policy

Suppliers have the discretion to decide whether they will accept limited or full returns for dropshipping orders. Their return policies are set in advance and can be viewed on their dropshipping store.

Limited returns include returns for damaged products and wrongly shipped goods.
Full returns also include returns in case the end customer change his mind about his purchase.

If suppliers do decide to accept full returns, return instructions will follow once requested and you will be responsible for any return shipment by the end-consumer and for the underlying costs. 
Orderchamp will issue a full refund as soon as the brand has confirmed receiving the products back.

Limited returns include any return for damaged goods or wrongfully sent products.

Full returns additionally include a return at the discretion of your customer, in case your customer has changed their mind for example.

Return Process

Should your customer wish to return any received products, and provided the brand allows such returns, you can easily request return instructions via Orderchamp. For brands that allow full returns, your customer has a 30-day window from the delivery date to initiate that return. 

Upon receiving the return instructions from the brand, kindly coordinate the return with your customer. We will promptly initiate the corresponding order refund once the supplier confirms having received the return back.

Please keep in mind that organizing the return and managing associated shipping costs are your responsibilities. 

Refunds Policy

The supplier will initiate the refund once the return is received, directing the refund back to you, the retailer. The refund will automatically follow the same payment method used for the original transaction. Subsequently, it becomes your responsibility to issue a refund to your end customer.

The refund amount can vary depending on the nature of the issue. 

Unresponsive Brand

If the brand fails to respond to your inquiry, please get in touch with our support team, and we will take steps to assist you.