How can I refund my customer for a dropshipping order?

Refunds Policy

Suppliers have the discretion to decide whether they will accept limited or full returns for dropshipping orders. Their return policies are set in advance and can be viewed on their dropshipping store.

Any issues that may arise should be resolved directly between you and the supplier and can be reported through the platform directly.

The supplier will initiate the refund once the return is received or the order is cancelled, directing the refund back to you, the retailer. The refund will automatically follow the same payment method used for the original transaction through Orderchamp. Subsequently, it becomes your responsibility to issue a refund to your end customer.

The refund amount can vary depending on the nature of the issue. 

Amount to be Refunded by Reason type:

• Customer-initiated return: Only the product price will be refunded.
• Product not delivered due to incorrect address or customer unavailability: Only the product price will be refunded.
• Product arrives damaged, incomplete, or defective: Both the product price and the shipping (and handling costs) will be refunded.
• Order cancellation: Both the product price and the shipping (and handling costs) will be refunded.