What are the return policies?

Return Policy

As a supplier configuring your store, you can decide whether to approve or decline full returns. Two choices are available to choose from:

• Accept liability returns (damaged, broken, or incorrectly shipped items). This option is set by default.
• Accept all types of returns (includes "regret returns") 

Accepting all returns makes it very attractive for retailers to buy your products on the marketplace or to offer your brand in their webshop with our dropshipping service if you have dropshipping enabled.

The return and refund policies you establish will be displayed on your store on all Orderchamp channels. This allows retailers to review these policies before deciding to offer or buy your products.

To activate your return settings, navigate to your settings here. There, you can specify whether you allow full returns and for which channel:

Set your return instructions directly in the dedicated field (see above)to ensure they are automatically communicated to the retailer in the event of a regrettable return. Alternatively, you can choose to offer personalized returns for each request, but this necessitates manual processing of each return inquiry.

Important to note:

- The retailer is accountable for the return shipment.

- Orderchamp will initiate the product refund only after you confirm receipt of the return.

- The retailer is not reimbursed for return costs.

- Regret returns remain open for 30 days after the delivery date.

- In case of return, the commission will not be refunded.