Managing your own customers with the Order Portal

Now that your B2B webshop is set up and your Order Portal settings are finalized, it’s time to start advertising your store to your customers! As a reminder, your portal is fully managed by you, which means no visitors will come from Orderchamp or be redirected to the other sales channels.

You can manage your full customer base directly from your backoffice. Below are some important things to keep in mind:

• Your retailer details are stored separately from the Orderchamp retailer database.
• We do not, and will not, reach out to any of your order portal retailers. All retailer data is protected.
• Retailers who have purchased from you via the marketplace or dropshipping will have tags attached to their accounts, allowing you to easily distinguish which customers are from different sales channels.

How to create B2B accounts for your customers

Under the Customers tab in your backoffice, you will find all your active sales channels and the customers for each of them. For the Order Portal, you will have two options for creating customer accounts:

1. Add retailer

This option requires a bit of manual input and is ideal if you need to create just one or two new accounts. If you're looking to add a small number of retailers to your webshop, this is the best option for you.

2. Import retailers

The import solution is designed for bulk account creation. If you need to add multiple retailers to your portal at once, this option will save you time and effort.

Notifications

Once you create accounts for your retailers, you have the option to send them a notification informing them that their access to your B2B webshop has been successfully created. This notification will help them get started on their journey with your portal.

You can preview the notification. It should look like something along these lines: