1. Help Center
  2. For Brands
  3. Order Portal

Articles in this section

See more

Add your own custom domain for your Order Portal

The Order Portal is there for you to cater your own customers in an environment fully branded to your organisation. This includes all aspects from the imagery, texts, and also the domain itself. To get this full branding up to the personal domain, there are a few simple steps to take. 

 

Add a custom domain to your portal
You can run your Orderchamp portal on your own domain, giving it a branded and professional look.

 

1. Point your DNS to Orderchamp
After adding the domain to your portal settings, update the DNS records for your domain to point it to Orderchamp. This enables your domain to resolve to your portal.

Your DNS record should look like this (in BIND9 zonefile format):

www.example.com.   3600   IN   CNAME   portal.orderportal.com.

Replace www.example.com with your desired domain name. Once this is done, Orderchamp will ensure your portal is displayed when the domain is accessed.

2. Add the domain in your portal settings
To associate your custom domain with your Orderchamp portal, you need to configure it in your portal settings. Here's how:

  1. Log in to your Orderchamp backoffice.
  2. Navigate to the portal settings section.
  3. Locate the domain name field and enter the domain name you'd like to use for your portal (e.g., www.example.com).
  4. Save your settings to ensure your changes are applied.

 

Best practices for choosing a domain name
When selecting a domain name for your Orderchamp portal, consider the following:

  • Subdomains: The most straightforward option is to use a subdomain of your main domain (e.g., portal.yourname.tld). This works well if your main domain is reliable and unlikely to face issues.
  • Separate domains: For enhanced reliability, you might choose an entirely new domain (e.g., yournameportal.com) to host your portal. This ensures your portal remains accessible even if your primary domain encounters issues.
  • Independent registrars and providers: For maximum redundancy, consider registering the domain with a separate registrar and using a different nameserver provider than your main domain.

Using cloudflare with your custom domain
You can use Cloudflare to manage your DNS records, but ensure the DNS record for your portal is not proxied through Cloudflare. The record should be set to DNS only to ensure proper functionality.

Here’s an example configuration:

Type: CNAME  

Name: www.example.com  

Content: portal.orderportal.com  

TTL: Auto  

Proxy Status: DNS only

Leave other settings as-is. Once this is configured, your domain will be ready to host your Orderchamp portal.

 

Pointing Your Root Domain to Orderchamp

If you would like to use your root domain (e.g., example.com directing to www.example.com) for your Orderchamp portal, you will need to create an A record in your DNS settings that points to our IP address.

How to Set Up Your Root Domain (A Record)

To configure your root domain to work with Orderchamp, follow these steps:

  • Log in to your DNS provider (where your domain is registered).
  • Create a new A record with the following details:

Type: A

Name: @ (or leave blank, depending on your DNS provider)

Value (IP Address): 34.90.120.214

TTL: Auto or 3600 (recommended)

  • Save the changes and allow some time for DNS propagation (this may take up to 24 hours).

💡 Note: If you are using Cloudflare, make sure the A record is set to DNS Only and not proxied (⚡ must be gray, not orange) to ensure proper functionality.

Once this is configured, your Orderchamp portal will be accessible directly via your root domain. Depending on your DNS provider this change can take up to 24 hours to take effect.

Related to

Related articles