Offering Buy now Pay later with the Order Portal

Setting payment terms for your customers in the Order Portal is a way to offer them more flexibility when completing their orders. However, please keep in mind that offering payment terms comes with a degree of risk. If a customer fails to pay their invoice, the responsibility for covering the cost falls on you. You also have the option to follow up on overdue payments directly or escalate them to a collection agency if needed.

Setting Payment Terms

To set payment terms for your customers, go to their customer profile in the backoffice and configure the payment terms under their account. Here, you can specify:

• The number of days the payment term should last.
• The maximum total outstanding amount allowed across all orders.

Once you've set this up, your customer will see the option to choose payment terms at checkout:

How It Works for Your Customers

When your customer selects payment terms at checkout, they can complete the order without having to pay immediately. Instead, an unpaid invoice will be created with a due date set based on the number of days you specified in their profile. Note that the due date is calculated from the order placement date, not the shipment date.

Managing Payment Terms in the Backoffice

In your backoffice, orders with payment terms will appear as "authorized," and you'll see the due date listed. You can easily filter out orders with outstanding payments using the specific filter tab for these orders.

Leading up to the due date, we will send your customer multiple email reminders. If the payment is not received by the due date, we will continue to send reminders. Additionally, you will be notified via email if a payment is overdue.