How to handle an order issue and refund items

Handling issues with care is essential to maintain customer satisfaction. Depending on how the issue was reported, there are different approaches you can take:

1. If the issue was reported through the system
The order will be flagged with the reported issue, and all relevant details can be found directly on the order page. You can then select the appropriate resolution from the available options, as illustrated in the following example:

2. If the issue was reported directly to you by the customer
In cases where the customer contacts you directly and you wish to issue a refund for damaged or missing items, you can manually edit the order. Here's how to do that: