I am not allowed to buy (yet), what now?

In order to keep the platform legitimate, we must be selective in who can purchase on Orderchamp. The (provisional) rejection of a registration often has one of the following five reasons:

Your data is incorrect or incomplete
In this case, there may be a mistake in your VAT or Chamber of Commerce number or we are still missing data. We may also not find a match between the owner and the specified company. Check in your profile what you entered during the registration and simply reply to the email so our support team can check the updated details.

"Too" startup
If you are still starting up, your company data may not yet be available everywhere. Unfortunately, this leads us to not being able to perform our audit (fully). To protect the platform for consumers, a VAT or Chamber of Commerce number is always required, but a website and company name are also essential. Please reply to the email again to provide us with your explanation.

Not a match
It appears that you are not active in the retail industry or that you are not selling the products we offer in one of our categories. Maybe we don't see a good reason for using our platform, for example if you are active as a self-employed person and want to decorate your office nicely or score a new outfit for your son. 

Outside of the EU
Your company appears to be operational in a country where Orderchamp is currently not active. Unfortunately we are not available in all countries, we are still limited to the EU. Feel free to come back later! 

Issue with our terms of service
Sometimes we already see during the registration process that there is no match between a retailer and Orderchamp. If it is obvious that you are reselling products on online marketplaces such as bol.com, Amazon and Ebay, we unfortunately cannot allow you to our wholesale marketplace. The same goes for dropshippers and social sellers. Discover the reasons behind this here.

Did we make a mistake or would you like to explain something else? Then we would like to hear your story! Please send an email to support@orderchamp.com.

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