What protection do I have as a buyer?
When you order and pay via Orderchamp, you are entitled to Buyer Protection. The Buyer Protection consists of a refund policy, secure payment procedures and assistance from our support team. You will find more information below.
Refund policy
With buyer protection you can receive a refund if the order:
- Has not been delivered and / or has been delivered incorrectly;
- Totally does not match the description and / or is damaged;
- Is canceled manually by the seller;
- Is canceled by Orderchamp.
Secure payment procedures
All payments on Orderchamp are fully encrypted and processed through trusted, certified payment providers. Our secure technology ensures you can send and receive funds with complete confidence. Additionally, we hold your payment securely until your order is safely delivered.
Our support team
We are there for you on workdays and you can expect an answer within 24 hours
We do everything to solve your problem.
Non-Circumvention Policy
It is Orderchamp’s mission to provide retailers and brands with a secure, professional platform to collaborate.
If a retailer or a supplier takes a transaction out of the platform to bypass Orderchamp's fees, it is considered circumvention and the retailer or seller will be suspended or permanently banned.
Some common examples of circumvention:
- Communicating and accepting payment off-site
- Accepting or soliciting invoice payments outside of the platform
- A retailer/seller canceling an order to order in direct