I still haven’t received my order, what should I do?

Please first check the indication of the delivery time and the track & trace number, which were sent with the shipping confirmation. Is it still unclear? Please send the brand a chat message, since they have chosen the delivery partner and ship the goods to you. 

If you have been waiting for more than 3 days (72 hours) after the indicated delivery time, check here what you can do.

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