Orderchamp order fulfillment, the complete flow

Each time a retailer places an order, we’ll send the owner of your account an email. You’ll be able to review the order details and confirm or cancel the order. 

If you can’t fulfill the quantities in the order immediately, you can adjust the order or place products in a back order. You can only adjust the order before you confirm the order. If you make changes, a refund will automatically be initiated and/or we will create a payment request for the retailer. 

 

Step 1: Review the order

  • Do I have enough stock?
    • Yes: proceed to confirming the order
    • No: adjust the order.

Step 2: Confirm the order

Step 3: Shipment

  • Can I ship all products right now?
    • Yes: create shipment and print the packing slip.
    • No: indicate which products are in back order by filling in ‘0’ in the overview. These products will be placed in another shipment.
  • Can I ship all products in one package?
    • Yes: create shipment and print the packing slip.
    • No: specify which products are in another package by filling in ‘0’ in the overview. These products will be placed in another shipment where you can follow the same process to get a second shipping label.

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Step 4: Wait for delivery

  • Did the retailer receive the goods complete and intact? 
    • Yes: The retailer will confirm the delivery in his/her Orderchamp account and the order will be completed.
    • No: review the complaint and help the retailer with help from Orderchamp

Step 5: Payout

  • Do I have a valid IBAN under Settings > Payout info?
    • Yes: we pay out the week after the completion of the order.
    • No: Click ‘Change bank account’ and follow the steps to validate your bank account.
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