1. Shipping Options with Orderchamp

To ship your orders on the Orderchamp platform, you will get an option to choose from 2 shipping methods: 

Ship with Orderchamp:

This method allows you to print free (or highly discounted) shipping labels from your backoffice. Using this method, you can take benefit of our shipping services where we have negotiated the best shipping prices per carrier. The cost and the tracking of the shipment is automatically taken care of. 

Please note: This method is currently available for brands from the Netherlands, Belgium, Germany, Austria, Italy, Spain and France. We are working hard to onboard carriers to support other countries as well. 

Ship Yourself: 

This method allows you to send your shipment yourself using your own carriers. Select your own carrier for your order and add the tracking number in the back office once this is available. Based on the weight provided and the destination of the shipment, we automatically determine the shipping compensation fee for you. Please note that we do not compensate shipping to the US at this time, only to European countries.

About Shipping Costs

As a part of our shipping policy, Orderchamp covers shipping costs up to 10% of the order value. This means that - 

  • If you use Ship with Orderchamp, you can create free shipping labels for your order till the total label costs are 10% of the order value. If the cost of the labels are above 10%, then the excess over 10% will be passed to you.

  • For Ship Yourself, we will offer Shipping Compensation up to 10% of the order value will remain. Over 10% of the order value, no compensation will be offered for the shipments.

 

2. Step-by-Step Process

Once you’ve accepted an order, you can proceed to the shipment of the order. You can create one or more shipments for each order if your products can’t fit in a single box.

Step 1: Create your Shipment

When creating a shipment, please indicate which items are being packed in that shipment. You can do this by specifying the number of products being packed. If any products are not being packed in this shipment, then please make the quantity 0 as shown in the image below.

 

CreateShipment-ENG.png

In the same step, please fill in the estimated weight of the parcel and click on the blue “Create Shipment” button.

Step 2: Select your Shipping Method

After creating the shipment, you can choose your preferred shipping method. You can choose between ‘Ship with Orderchamp’ or ‘Ship Yourself’

Shipmethod-ENG.png

A. Ship With Orderchamp

This method allows you to print free (or highly discounted) shipping labels from your backoffice. Using this method, you can take benefit of our shipping services where we have negotiated the best shipping prices per carrier. The cost and the tracking of the shipment is automatically taken care of.

Please note: This method is currently available for brands from the Netherlands, Belgium, Germany, Austria, Italy, Spain and France. 

After you select Ship with Orderchamp, you will see different carrier options to choose from.

Carrier-ENG.png

Select the carrier of your choice and click on Create Shipping Label to print your label.

Carrier2-ENG.png

After you have prepared your first shipment, you can create more shipments by following the same steps as listed above.

Once all your shipments are ready, please drop them off at your nearest carrier location.

Please note: The shipments are insured only up to the basic insurance as offered by the carriers. Orderchamp does not provide any extra insurance

B. Ship Yourself

This method allows you to send your shipment yourself using your own carriers. Select your own carrier for your order and add the tracking number in the back office once this is available. Based on the weight provided and the destination of the shipment, we automatically determine the shipping compensation fee for you. 

To send a shipment using this method, 

  1. Choose “Ship Yourself” as your shipping method
  2. Get a shipping label from your own preferred carrier.
  3. Fill in the tracking number in Orderchamp
  4. Send the shipment to the retailer
  5. The shipping compensation fee will be included in your payout

3. Orderchamp Policy on Shipping Cost

As a part of our shipping policy, Orderchamp covers shipping costs up to 10% of the order value. This means that - 

  • If you use Ship with Orderchamp, you can create free shipping labels for your order till the total label costs are 10% of the order value. If the cost of the labels are above 10%, then the excess over 10% will be passed to you.
  • For Ship Yourself, we will offer Shipping Compensation up to 10% of the order value will remain. Over 10% of the order value, no compensation will be offered for the shipments.
  • If you believe your shipping costs will be higher because you have large (or heavy) products, or the customer is located in a distant location, then please consider setting up a shipping surcharge. You can contact our customer service team, and we will guide you. 

When creating shipments for your orders, if you exceed the 10% cap, then you will see a notification informing you that the cap has been reached.
Screenshot_2022-12-02_at_11.57.00.png

 

Quick Tips on saving shipping costs

  • Only create as many shipments as necessary and try to pack the items efficiently
  • Enter the correct weight when creating your shipping labels
  • Use the correct boxes sizes - stay within the box size limits as defined by the carriers

Objecting a Shipping Compensation

If you don’t agree with the calculated shipping compensation, you can object to the compensation by uploading a proof with the actual cost of the shipping. This option is available in the compensation information pop-up after you created the shipment. 

After the weight is set, you have chosen the 'Ship yourself' method and created the shipment with the track & trace number, the shipping compensation will be shown in your order overview.

 

Screenshot_2022-12-02_at_11.58.52.png

To object to the compensation, click on the amount shown after "Shipping compensation you receive" and click on the link "I think this compensation is too low".


Screenshot_2022-12-02_at_11.59.34.png

 

Now you can tell us what compensation you'd like to receive and upload an invoice (or screenshot from your carrier portal) where the actual costs and the retailer name/address is stated clearly.

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Please note, we don't accept general shipping price tables or estimates as proof. Only deviations above 30% will be reviewed. Our customer service team will review the objection and either grant or deny your objection. If the order is completed, you can't file an objection any more so do this as soon as you know the shipping costs. 

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