What if my order gets broken in transit?

If a retailer reports that anything didn’t arrive or got damaged in transit, we’ll let you know. In any case we’d like you to complete the order and reship the damaged/broken goods.

Ship with Orderchamp

When you ship with Orderchamp we’ll file a claim at the shipping carrier and for your administration we’ll provide you with a photo of any damaged goods.

Ship Yourself

When you have chosen to ship yourself, we’ll provide a photo of any damage so you can file a claim with your shipping carrier.