Understanding your order's status

Understanding your order’s status

When confirming, fulfilling, and being paid for orders, you will see the status of these orders change throughout the process. 

There are four different statuses that an order will move through, when everything is in order:

  • Awaiting confirmation
  • Awaiting fulfillment
  • Awaiting delivery
  • Completed

Awaiting confirmation

When an order is marked as “Awaiting confirmation” this indicates that the order has yet to be reviewed by your team and is pending your acceptance or cancellation:

To accept the order: click into the order’s page and click on the “confirm order” button.

To adjust the order: click into the order’s page and click on the “Edit” button per orderline to higher or lower the product amount. This will automatically notify the retailer that their order has been adjusted. And will automatically trigger a refund and/or payment request to the retailer.

To cancel the order: Click into the order’s page and click on the “Cancel order” button. Enter the reason for cancellation and the order status will be displayed as “Cancellation in review”. You’ll get notified by our team if and when the request has been processed. After our review the retailer will automatically get notified that their order has been canceled and will not be fulfilled.

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Awaiting fulfilment

Once an order has been accepted and is awaiting fulfillment, the order will display as Awaiting fulfilment in the order overview. From the order page, shipment options will become available.

Awaiting delivery

Once tracking information has been entered for the order, the order will display as Awaiting delivery.

Please note: order payouts will be initiated once the package has been delivered, checked by the retailer and marked as completed in the retailer order overview.

Completed

When the package is delivered to and checked by the retailer and everything is in order the retailer will mark the order as completed in their order overview. 

Cancellation in review 

Once you’ve filed a cancellation request the order status will be displayed as “Cancellation in review”. You’ll get notified by our team if and when the request has been processed. After our review the retailer will automatically get notified that their order has been canceled and will not be fulfilled. 

Cancelled

Once you’ve filed a cancellation request and the request has been reviewed and processed by our team the order status will be displayed as “Cancelled”. The retailer will automatically get notified that their order has been canceled and will not be fulfilled. The retailer will be refunded. 

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