If you’re missing a payout, we’d like you to check a couple of things:
Is the order completed?
We only pay out orders that have been completed. Each order completed by Saturday will be paid out the next Tuesday.
Does the order have the status ‘Issue reported’?
Retailers can report an issue with the order through their Orderchamp account. This might include broken or missing products in their order. You will see the status of the order has been changed to “Issue reported”. Our customer service team will review the issue and if needed, forward you the feedback. We will temporarily freeze the payout until the issue has been resolved.
Is the payout listed under the “Upcoming Invoices” overview?
If so, the payout will be done in the upcoming payment round.
Is your bank account valid?
Please check if you have the correct bank account number (IBAN) and it’s listed as “Active” in your Payout information settings. If not, change your bank account information using the steps in this article.
If you suspect the amount we have paid out is incorrect, please contact us at firstname.lastname@example.org with the invoice number and a short explanation.