How do I report damaged or missing products?

In case of an issue with your Orderchamp order, it is important, to report a problem within 4 working days upon planned or actual arrival. This can be done via your backoffice. 

Any issues related to:

  • Non-delivery of goods
  • Defective goods
  • Damaged goods
  • Counterfeit goods
  • Misrepresentation of goods
  • Wrong goods delivered 

have to be reported immediately.


How to report an issue?

  1. login to your Orderchamp account
  2. click on the account icon
  3. from the menu, click on “Orders”
  4. click on the order you have an issue with
  5. click the button “report an issue” in the right upper corner ReportIssue_ENG.jpg
  7. Select your issue
  8. Upload a photo when needed 
  9. Tell us more about the issues you’re experiencingmceclip2.png
  10. Click on submit 
  11. Our customer service team will get back to you within 5 working days

Please note: Only issues reported through our portal will be processed and shared with a brand. If you work with the brand directly off the platform - Orderchamp is not responsible for subsequent activities related to this order. Some issues are sent directly to the brands (damaged/missing, defective, wrong products).

Report issues within 4 working days upon planned or actual arrival

All missing or damaged products issues must be reported within 4 working days upon planned or actual arrival. In case of damaged products, please keep the products in case the brand asks for a return shipment or an ongoing shipping investigation.

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