How do I contact a brand?

We encourage you to contact the brand for specific questions about the product or concerns about the timing of your order. This is the fastest and best way to get your specific questions answered. 

The best way to reach out to a brand is by using the “chat with brand” button:

  1. log into your Orderchamp account
  2. search and go to the brand’s storefront
  3. click on the “chat with brand” button
  4. begin chatting

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Is there an issue with your order (e.g. late delivery, broken/damaged goods) then you can report your feedback. Orderchamp will resolve any issues regarding your order. 

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