Retailers can report an issue with the order through their Orderchamp account. This might include broken or missing products in their order. For more information on reporting issues as a retailer, read this article. You will see the status of the order has been changed to “Issue reported”. Our customer service team will review the issue and if needed, forward you the feedback. Together we will try to find the best solution for the retailer.
We temporarily freeze the payout to you until this issue is resolved. In case of a refund where we have already paid out the order to you, we will create an additional invoice which we subtract from your next payment.