What is the Star Sellers program for brands?

What is the Star Sellers program?

Outstanding brands deserve a star-status. That’s why we’ve launched our Star Sellers program, to reward brands that show an excellent performance on our platform. These proven to be trustworthy brands get extra visibility, and thus more traffic and sales. In this article, you’ll find more information about how to qualify as a Star Seller brand and the criteria you have to meet to keep this star-status.

Benefits for our Star Seller brands:

• Higher ranking in our marketplace and during our events leading to more traffic 
• Included in our Star Seller filter leading to higher traffic
• Social Media exposure - when you promote your Star Seller nomination, Orderchamp will reshare on our social channels. 

Required qualifications as a Star Seller:

In order to become a Star Seller, the following metrics are taken into account:
First, there are pre-requisites to meet as a brand for your eligibility to be assessed:

• Storefront needs to be online for more than 90 days
• Star Seller eligibility is based on the last 90 days data and/or all-time date.

EVER:

• Your storefront must be live for more than 90 days. This way, we can collect enough data to evaluate your performance on our platform.
  
• You must get a minimum of 3 orders in the last 3 months and 30 orders ever.
• A 4-star review or higher with a minimum of 1 review is required. Don’t have 4 stars yet? Engage with your retailers to get those positive reviews in.
• You must confirm at least 80% of orders within 24h
• You must fulfil at least 80% of your orders within your set shipping lead time
• Your order cancellation rate should be lower than 1% for every reason that is under your control. This is a real trust-builder for retailers.
• Your reported issues rate must be lower than 3%
• 90% of orders need to be fulfilled completely

Last 90 days:

• Your storefront must be live for more than 90 days.
• You must get a minimum of 10 orders in the last 90 days
• A 4-star review or higher with a minimum of 1 review is required ever. Don’t have 4 stars yet? Engage with your retailers to get those positive reviews in.
• You must confirm at least 80% of orders within 24h
• You must fulfill at least 80% of your orders within your set shipping lead time
• Your order cancellation rate should be lower than 1% for every reason that is under your control. This is a real trust-builder for retailers.
  
• Your reported issues rate must be lower than 3%
  
• 90% of orders need to be fulfilled completely

Once you fulfil all the criterias from the past 90 days/complete time on the platform, the badge will be attributed to your storefront on the 1st of the following month and can be renewed every month after that. 

Where is the Star Seller status shown?

Once you reach the Star Seller status, your storefront and each product page will receive the following badge:

This is an anchor retailers can use to navigate through the platform and it will draw attention to your storefront. Also, your brand will appear in the Star Sellers filter retailers can select in the different categories.

Performance Dashboard

Your performance dashboard can be found in your backoffice under the performance tab. 
There you will be able to find your ranking by category, the status of your badge as well as the current status of the fulfilled requirements.

You can watch the full demo of our Star-Seller Program right here: