For Brands

Order Portal

• What is the B2B Order Portal?
• Who can benefit from the Order Portal?
• Setting up your private Order Portal
• Add your own custom domain for your Order Portal
• Publishing products to your Order Portal
• Managing specific pricing for your Order Portal

See all 14 articles

Getting started

• How do I sell on Orderchamp?
• How to complete my storefront?
• What are Orderchamp's Storefront Guidelines?
• What are our quality standards and service policies?
• How much does Orderchamp cost?
• What is the 20% discount for new brands and how to participate?

See all 8 articles

Managing Account

• How to handle an order issue and refund items
• Update on our new backoffice
• How to edit your lead times & order minimums?
• How to add the widget to your website?
• How to create discounts?
• How to reset my password?

See all 15 articles

Optimizing Shop

• How to drive more sales as a brand?
• How to get a good Catalogue Health score?
• Why brands should offer their Best Pricing on the platform?
• What is the Star Sellers program for brands?
• How to invite your own retailers (referral program)?
• How to use our Brand Campaign Feature?

See all 9 articles

Managing Products

• How does my inventory management work?
• What are the photo requirements for my products?
• How to use the back order feature?
• How to bulk update my products?
• How to use the pre-order feature?
• How to read the status of your integration?

See all 10 articles

Fulfilling & Shipping

• How to process an order?
• How do I get notified of a new order?
• How to confirm an order?
• How to ship an order?
• Can I use Ship with Orderchamp?
• Objecting a Shipping Compensation

See all 23 articles

Payout & Taxes

• How does the invoicing work?
• When will I receive my payout?
• How is my payout calculated?
• How does Orderchamp handle VAT?
• How to set up your product tax level?
• How do I get paid?

See all 7 articles

Catalog Import & Integration

• How to manually import your products?
• How to update your products in bulk through imports?
• How to update stock through the Import tool?
• Which Software integrations are available?
• How does the Shopify connection work?
• How does the WooCommerce connection work?

See all 15 articles

Dropshipping

• What is Dropshipping by Orderchamp?
• Who is eligible for dropshipping?
• How much does dropshipping cost for brands?
• Which Subscription plan should I choose for Dropshipping?
• How to integrate my system for dropshipping?
• How to select my products for dropshipping?

See all 21 articles

Trademart

• Retail Happening: Invite your customers to order through Orderchamp

Terms & Policies

• What are Orderchamp's brand policies?
• How to manage order issues reported by retailers?
• What happens if I don't sell?
• What are the consequences for circumvention?