For Retailers

Buying on Orderchamp

• Who can buy on Orderchamp?
• How do I start buying on Orderchamp?
• I am unable to buy on Orderchamp, what now?
• What are minimum order values?
• What protection do I have as a buyer?
• What is an EORI number?

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Your Orders

• What does the status of my order mean?
• What are the free shipping thresholds?
• How do I contact a brand?
• How do I report damaged or missing products?
• Can I leave a review for a brand?
• How to get compensated for an order that has a best price guarantee?

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Payments & invoices

• How does the invoicing work?
• When do I get a refund?
• How will I pay VAT on my orders?
• How do I receive a refund?
• "Buy now, pay later" - how does it work?
• "Buy now, pay up to 60 days later" - how to pay the invoices?

Account Settings

• How to reset my password?
• Can I unsubscribe from specific Orderchamp emails?
• How to setup my webshop and POS integration?
• Can I automatically synchronize my purchases with my webshop and POS system?
• How do I connect my Lightspeed Retail Point of Sale system to Orderchamp?
• How to convert your account into a supplier account?

Orderchamp Events

• What is the Star Sellers Program?
• Reorder Days 15 - 26 Nov
• What is Hot Deals?

Dropshipping

• What is Dropshipping by Orderchamp?
• How much is a dropshipping subscription?
• How to connect my online store to start dropshipping?
• How to find products available for dropshipping?
• How to add products to my webshop with dropshipping?
• How to process a dropshipping order?

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Retailer Programs

• What is Orderchamp Plus? (rewards program)
• How do you invite your fellow retailers?
• How does the Brand Referral Program for retailers work?

TICA

• Why should I create an Orderchamp account if I am a TICA member?
• Is my TICA account linked to Orderchamp?
• How to link my TICA customer number to my Orderchamp account?
• How to see my TICA customer number in Orderchamp?
• How can I filter to see brands available at TICA on Orderchamp?
• Can I Pickup an order at a TICA store?

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