For Retailers

Buying on Orderchamp

• Who can buy on Orderchamp?
• How do I start buying on Orderchamp?
• I am unable to buy on Orderchamp, what now?
• What are minimum order values?
• What protection do I have as a buyer?
• What is an EORI number?

See all 7 articles

Your Orders

• What does the status of my order mean?
• What are the free shipping thresholds?
• How do I contact a brand?
• How do I report damaged or missing products?
• Can I leave a review for a brand?
• How to get compensated for an order that has a best price guarantee?

See all 13 articles

Payments & invoices

• How does the invoicing work?
• When do I get a refund?
• How will I pay VAT on my orders?
• How do I receive a refund?
• "Buy now, pay later" - how does it work?
• "Buy now, pay up to 60 days later" - how to pay the invoices?

Account Settings

• How to install Shopware? Step-by-step guide
• How to reset my password?
• Can I unsubscribe from specific Orderchamp emails?
• How to setup my webshop and POS integration?
• Can I automatically synchronize my purchases with my webshop and POS system?
• How do I connect my Lightspeed Retail Point of Sale system to Orderchamp?

See all 9 articles

Orderchamp Events

• What is the Star Sellers Program?
• Reorder Days 15 - 26 Nov
• What is Hot Deals?

Dropshipping

• Understanding and Resolving Common Import List Errors
• What is Dropshipping by Orderchamp?
• How much is a dropshipping subscription?
• How to connect my online store to start dropshipping?
• How to find products available for dropshipping?
• How to add products to my webshop with dropshipping?

See all 15 articles

Retailer Programs

• Orderchamp+ Membership: Unlocking Exclusive Benefits
• How do you invite your fellow retailers?
• How does the Brand Referral Program for retailers work?

Trademart

• Why did Orderchamp partner with Trademart?