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Managing Account

  • How to handle an order issue and refund items
  • Update on our new backoffice
  • How to edit your lead times & order minimums?
  • How to add the widget to your website?
  • How to create discounts?
  • How to reset my password?
  • How to showcase your certifications?
  • How can I change my company details?
  • How to contact customers through your backoffice?
  • How to refund products?
  • What are the return policies?
  • How do we determine if a retailer is your ‘own’ retailer?
  • How does Orderchamp feature brands?
  • How do I pause my storefront?
  • What to know about Phishing practices

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